Terms and conditions

  18/05/2017

These terms and conditions are applied to all our services directly or indirectly (through distributors) made available online, by email or by telephone. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement). 

Make a Booking

You can contact with us via the web form from Vietnam Moon travel, email,phone,facebook page,whatsapp:

Website : vietnammoontravel.com

Tel / whatsApp : +84 943 626 515

Email : vietnammoontravel@gmail.com

Facebook page : Vietnam Moon Travel

Confirm Booking

Upon receipt of your request, we will check and inform you about availability. Your booking is considered confirmed when we receive your acknowledgement. All confirmations are generally confirmed by return fax or e-mail within two working days.

If for any reason, you fail to receive any reply from Vietnam Moon Travel in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Vietnam Moon Travel customer service center at vietnammoontravel.com or phone at (+84) 943 626 515 immediately to ensure that we are able to deal with your enquiry in accordance with the terms of our Terms and Conditions. 

Vietnam Moon Travel publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators.

Deposit

All trips require a deposit from 30% to 50% of the total amount. The deposit will confirm your booking.

Tour cost

Tour costs and what inclusion/exclusion are listed on the itinerary for each tour. Unless indicated otherwise on the tour itinerary, the tour fee includes: accommodations in double/twin occupancy, meals, all transportation during the tour, entrance fees , and services of a local tour guide. Tour costs are based in USD and per person. 

Cancellations and Refund

In the event of cancellation, the cancellation fee will be applied as below:

Over 30 days : We will not impose any charges.

15 – 30 days: 30% of the Tour price is forfeited.

10 – 15 days: 50% of the Tour price is forfeited.

01 – 10 days: 100% of the Tour price is forfeited.

No-show travelers will be charged 100% of the tour price.

After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.

Cancellation by the suppliers for reasons related to a force majeure situation, such as government restriction or regulation, weather conditions, natural disasters, etc., customers will receive refund amount depending on specific conditions.

If the tour has yet taken place, full refund will be made. If the tour is in progress, a partial refund will be made, any unused portion of a tour for whatever reason is not refundable.

There will be no refund or exchange can if customer decides to opt out while the tour in ongoing. If you have not used any of the services, no compensation will be given for the unused portion of the tour.

Insurance

Vietnam Moon Travel is an inbound travel agency, therefore it will not be possible to arrange any insurance for the clients. We highly recommend that you purchase full coverage travel insurance from your country of origin.

Children policy

Tour prices applied for children:

Children under 4: Comes free of charges for one child and share room with adults

Children from 4-5 years old: 50%

Children from 6-9 years old: 75%

Above 9 years old: fully charged

Liability

Vietnam Moon Travel will not be responsible for errors, emissions or inaccuracies in information provided by third party providers. We will not respond for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers. Additional expenses incurred due to delays or postponement, accidents, inclement weather, political restrictions or any other causes must be covered by the passengers

Passengers are required to have full travel insurance covered. This include trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, Vietnam Moon Travel will endeavor to substitute a suitable arrangement of similar value. No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member

Complaints and Claims

We do our very best to ensure that your tour arrangements go according to plan. However, if you feel unsatisfied with any service Vietnam Moon Travel has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip. In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 10 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Vietnam Moon Travel will not be liable for any claims made later than 10 days after the completion of your tour.

Comment

Live Support 24/7

+84.943.626.515

Email: moontravel84@gmail.com

Ms. Huyen
Mobile / WhatsApp: +84 943 626 515

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